Question 1

Do I need to be present for pickup and delivery?

Accepted Answer

Yes. We recommend that you or another authorized adult be present during both pickup and delivery. If someone else will be acting on your behalf, please notify our office in advance so we can update your file.

Question 2

What happens after I reserve my move?

Accepted Answer

Once your move is reserved, you’ll receive confirmation from our office. Your move coordinator will remain available to answer questions, update your inventory if needed, and help you prepare for moving day.

Question 3

Can I update my inventory before pickup?

Accepted Answer

Absolutely. We understand that moving plans often change. Please let us know as soon as possible if items are added or removed so we can update your estimate and ensure the appropriate truck space and crew are scheduled.

Question 4

Will my furniture be protected during the move?

Accepted Answer

Yes. Our professional movers use moving blankets, stretch wrap, floor protection, door protection, and other industry-standard materials to help protect your furniture and home throughout the moving process.

Question 5

Do you disassemble and reassemble furniture?

Accepted Answer

Yes. Basic disassembly and reassembly of standard household furniture is included when necessary for safe transportation. Certain specialty items or complex assemblies may require additional services.

Question 6

What happens if my new home isn’t ready?

Accepted Answer

If your residence isn’t available when your shipment is ready for delivery, please contact our office immediately. We offer storage solutions and will work with you to coordinate delivery once your residence becomes available.

Question 7

Can Encore move specialty items?

Accepted Answer

Yes. We routinely move items such as pianos, gun safes, antiques, artwork, oversized furniture, and other specialty items. Please let your move coordinator know in advance so we can properly prepare for your move.

Question 8

Why is an accurate inventory so important?

Accepted Answer

An accurate inventory allows us to provide a more precise estimate, schedule the appropriate truck and crew, and avoid unnecessary delays or unexpected charges on moving day. Our goal is to make your move as predictable and stress-free as possible.

Question 9

Can weather affect my move?

Accepted Answer

Safety always comes first. While weather rarely affects scheduled moves, severe weather or hazardous road conditions may occasionally require schedule adjustments. If that happens, our office will communicate with you promptly and work to complete your move as soon as it is safe to do so.

Question 10

Why should I choose Encore Moving & Storage?

Accepted Answer

We understand that moving is more than transporting furniture, it’s relocating your life. Our team believes in honesty, transparency, and clear communication from the very beginning. We take the time to explain the moving process, answer your questions, and provide realistic expectations so you can make informed decisions for your family.

Our mission is simple: provide professional service, protect your belongings, and make your move as smooth and stress-free as possible.