Encore Moving & Storage LLC (“Encore,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit our website or use our moving and storage services.

By using our website or requesting our services, you acknowledge that you have read and understand this Privacy Policy.
 

Information We Collect

 

Depending on how you interact with us, we may collect the following categories of information:

 

Personal Information

 

This may include:
• Name
• Residential, mailing, pickup, and delivery addresses
• Telephone numbers
• Email addresses
• Moving dates
• Inventory information
• Payment-related information necessary to process authorized transactions
• Communications you send to us

 

Website Information

 

When you visit our website, we may automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral websites
• General geographic location based on IP address

This information helps us improve our website and better serve our customers.

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Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to:
• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Enhance the user experience

Most browsers allow you to disable cookies; however, doing so may affect certain website features.

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How We Use Your Information

 

We may use your information to:
• Prepare moving estimates
• Schedule moving and storage services
• Communicate regarding your move
• Respond to customer inquiries
• Process authorized payments
• Improve our website and customer experience
• Maintain business records
• Comply with applicable federal, state, and local laws and regulations
• Protect against fraud or unauthorized activity

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Text Messages and Email Communications

 

If you provide your telephone number or email address, you authorize Encore to communicate with you regarding your estimate, scheduled services, delivery updates, customer service matters, billing, and other information related to your requested services.

You may unsubscribe from marketing emails at any time. Operational communications related to active services may continue as necessary to complete your move.

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Sharing of Information

 

Encore Moving & Storage LLC does not sell your personal information.

 

We may disclose your information only when reasonably necessary to:
• Perform requested moving and storage services
• Process payments
• Coordinate transportation and logistics
• Work with trusted service providers acting on our behalf
• Respond to lawful governmental requests
• Protect our legal rights
• Comply with applicable laws and regulations

 

All third parties receiving information are expected to protect it appropriately and use it only for the services they provide.

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Data Security

 

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

 

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

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Data Retention

 

We retain personal information only as long as reasonably necessary to:
• Provide requested services
• Maintain business records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

 

Retention periods may vary depending upon applicable legal requirements.

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Third-Party Websites

 

Our website may contain links to third-party websites.

 

Encore is not responsible for the privacy practices, content, or security of websites not owned or controlled by us. We encourage users to review the privacy policies of those websites.

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Children’s Privacy

 

Our website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information directly from children under the age of 13.

 

Your Privacy Rights

 

Depending upon your jurisdiction, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of information that we maintain, subject to applicable legal limitations and recordkeeping requirements.

 

Requests may be submitted using the contact information below.

 

Changes to This Privacy Policy

 

Encore Moving & Storage LLC reserves the right to modify this Privacy Policy at any time.

 

Changes become effective upon posting to this website. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

 

Contact Information

 

Encore Moving & Storage LLC

Email: allison@encoremovingandstorage.com

Phone: [(855) 511-6683](tel:(855) 511-6683)

Website: www.encoremovingandstorage.com

 

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.